| |
Today, members can typically receive
answers to their questions through the telephone, in person, or being enrolled and
logged into on-line banking. With on-line banking you can take advantage of some
levels of secure communications. However, what if your member isn’t enrolled in
your on-line banking, or they simply just want to send a quick question without
logging in? Most web sites provide a “contact us” link on their web site, but as
you may have found members can send just about anything. In fact, many members might
be using this communication link
to request information that may be too sensitive
in an unsecured forum.
The Secure Member Inquiry product offers secure two-way email
communications that are initiated through your web site. Our product and service can
allow questions
from your members to be securely routed to the appropriate representative who can
even reply securely back to the member.
The Secure Member Inquiry product is the
safe and secure solution to continue to let your members know that their privacy
and questions are important to you. Furthermore, our solution will assist with privacy
compliance in this area via a simple link on your Contact Us web page.
Summary of Features:
- Complete outsourced service that requires no development, and can be implemented
with ease in a matter of hours
- Allows your members and visitors to send private
and secure email messages directly from your website
- Allows your member representatives
to reply securely via email
- Assists with privacy compliance with security audits
and GLBA privacy regulations
- Emails sent to the representative are encrypted and
secured using the de facto standard: Secure Multipurpose Internet Mail Extensions
(S/MIME)
- Members are authenticated using your security processes (similar to authenticating
members over the telephone)
Send DocuMatix a secure email
|
|