DocuMatix - Simple. Powerful. Effective.

Our first priority at DocuMatix is our customers. We understand how important it is to select a vendor that will be there for you when you need them. We also understand that you should expect your vendor to keep up with technology to meet the demands of a constantly changing business environment. This is why at DocuMatix we have a strong commitment to always improve our services with on-going enhancements that increase value.

At DocuMatix we have a strong commitment to customer service and to provide the level of support that promotes confidence and trust. We believe a company can have the most profound and cutting edge technology, but if they do not stand behind their product then nothing else matters.

customer experiences and testimonials

"In my 30 years as a credit union marketer, DocuMatix is the most responsive business partner I have worked with. This may sound like a bold statement, but every time we make a suggestion for an enhancement, before we know it, DocuMatix has added the enhancement for all its customers with no additional charge. Their product is simple to use, assures that we are mailing to valid email addresses and provides valuable tracking of email messages."

Mary T. Olson
Vice President
Delta Community Credit Union

"DocuMatix is more than just e-mail marketing. It is a powerful tool that should be at the forefront of any credit union’s marketing strategy. Its diversity and strength is more than just reaching members, but it’s about connecting with them and maintaining that presence in their minds. When we started using DocuMatix two years ago, we needed a new e-mail vendor for our member newsletter to better reach out to those who are more electronically connected. We quickly learned that we could use this on a monthly and weekly basis, driving the growth of many of our marketing initiatives, including increased attendance at our educational workshops. Now, there isn’t a day that goes by that I’m not using DocuMatix in one form or another."

Toby G. Hayes
Marketing Coordinator
SouthWest Federal Credit Union

"DocuMatix is the most responsive partner I've known and will easily fit in with any credit union looking to begin or upgrade their emarketing solution. DocuMatix has excelled in providing an emarketing solution to our credit union and we are grateful for their innovative efforts. They have far surpassed my expectations! In the five years that I've been utilizing various emarketing solutions, their product suite, high-tech features, and value-added enhancements are by far the most comprehensive. Anyone from novice to expert in emarketing or web design can utilize their suite since it is designed to walk you through step-by-step. Plus, if you ever have a problem, question, or need advice, just call their outstanding customer support (and you'll probably never have to leave a voice-mail since it seems they are there all the time!).

In addition, product upgrades and add-ons are performed regularly(at no-charge!) which are always beneficial to me in some way or another. It also seems like every time I make a suggestion or recommendation, it's completed before you know it. And it's always comforting to know that they keep up on the latest internet security and emarketing issues which is passed on to us through their frequent email communications."

Mike Bunner
AVP, Electronic Marketing
Franklin Mint Federal Credit Union

"Aside from having easy-to-use, multi-faceted functionality when it comes to e-marketing to our members, the customer service from DocuMatix exceeds expectations on a regular basis. When I call for a special request or need, I almost NEVER get voice mail, and I am treated as though I am the only customer they have! To me, this is the definition of customer service, and gives me every confidence that I made the best possible choice in partnering with DocuMatix for our member email initiative.

The product itself is everything we need and more. We frequently adopt new uses for different aspects of the product, even after using it for over a year. The HTML emails are professional and easy to create, which makes TruWest look brilliant to our members. Plus, I can always trust that DocuMatix is keeping up on all the latest SPAM and electronic marketing legislation because they send me Updates regularly. You don't have to be an email guru to begin using this product and communicating with your members."

Marnie Cooley
Media Relations Specialist
TruWest Credit Union

"DocuMatix Product Suite has enhanced the communication process between our members and the credit union. This allows us to better focus our marketing efforts and improve productivity."

Lisa Warlick
Truliant Federal Credit Union

"As part of a recent radio and television awareness campaign, we wanted to direct people to our web site to enter a prize drawing by taking an Eligibility Quiz. DocuMatix was an integral part of launching this project. Using their "Web Forms" tool, we created a secure form for the end of the quiz to collect contact information, then worked with DocuMatix staff to tailor the form to our specific needs. And when responses came in, tracking them was a breeze. What could have been a difficult, time consuming project was made easy by DocuMatix and their staff. We wish all our vendors were as responsive as DocuMatix."

Deborah Messersmith
Virginia Credit Union

"I rely on DocuMatix to process 10,000 monthly emails for marketing campaigns, eStatements, surveys and press releases. Our staff maintains complete control over look and feel using a simple-to-use online tool. When I inquired about allowing media to download full size images, DocuMatix promptly launched a one-click resolution that exceeded my expectations.

The staff continues to surprise me with endless dedication and turnkey email solutions. Product enhancements launch regularly based on feedback from clients. In my mind, DocuMatix has rewritten what it means to be committed to customer service."

Sarah A. Cecchin
Assistant Vice President, Marketing
Pacific Service Credit Union

"At first I was not quite sure that DocuMatix would be able to meet our needs. Let me be the first to say, I WAS WRONG! Northeast Credit Union (NECU) had not sent emails to members other than plain text notifying them that their statement was available to view. And worse, there were no links to view the statement—members had to go to an Internet browser to login and view their statements. The credit union has a policy and communicated that to its members, that NECU would not send emails with links.

DocuMatix helped in getting my team up-to-speed on using the emarketing suite and worked out solutions for our particular needs. The web help videos are great—step-by-step and covers all the areas of the product. The support team are very responsive and have the answers and help on so many different fronts—whether it’s an update to a web form, helping with event listings, or changing a template from the form-based application to a specific HTML email, they get straight A’s from me. Now we are sending emails to members and producing above industry average results and we have just started to tap into what the suite offers.

You might be able to find a comparable product or someone touting the latest and greatest, but I highly doubt that you will get the service that DocuMatix provides."

Gary N. Mellinger
Northeast Credit Union

"The DocuMatix Product Suite is a great tool for any marketing department seeking to connect with it's members or customers through the electronic channel. The suite of products is versatile, easy to use, and extremely integrated. From email capture to email communications with our members, DocuMatix has helped us with our electronic communication strategy. We use the web forms tools for email capture, contests and prize giveaways. We use the email manager tool for email communications with our members, and use the polling tool for fun on our website. We are very happy with DocuMatix, their technical support team is committed to customer service, they review every single email to ensure our links are not broken, and email addresses are correct. They are always there at the other end of the line with a smile helping you out with anything you may need."

Andrea Pruna
St. Mary's Bank

"When electronic communication became an important part of our marketing strategy, my search led me to DocuMatix and I haven’t been disappointed. Their solutions have been cost-effective, and they are constantly improving their product suite. Best of all, they get it when you talk about client service and support."

Domenic DiPillo
VP of Marketing
Merck Sharp & Dohme FCU

"We are a small to medium size Credit Union; and several years ago we were searching for avenues to improve our marketing and informational communications to our members… While, of course improving our ROI. DocuMatix was the perfect fit!

First with DocuMatix services, we replaced our out-dated… printed… costly… quarterly newsletter with a eye-catching monthly e-newsletter, which includes many issues such as: marketing campaigns, credit union services, educational articles and links on budgeting to investments; also we have SEG, member, and employee write-ups; external “Web-site of the Month”; monthly member drawings, etc. And surprisingly, we found with our e-newsletter, members return to it time and time again. They do not just throw it away with the junk mail! Now that’s improving ROI!

Also, we have eliminated our dependency on a number of other vendors, which provided services for our Member Surveys and Polls. Now, with the help of DocuMatix, we do it better and faster; and our members’ response ratio has more than doubled compared to previous member surveys. Our members have noted the ease of completing the surveys compared to written ones that needed to be mailed in.

All of DocuMatix solutions are very user-friendly even for a NON-professional marketing person such as myself. AND the DocuMatix team is always willing to provide a helping hand with a smile."

Lloyd Cockerham
President/CEO
Breco Federal Credit Union