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Our first priority at DocuMatix is our
customers. We understand at Credit Unions its all about the member.
This means we have a strong commitment to give you the best support we can to help
you service your members. This also means a strong commitment to improving
our overall product solutions on an on-going basis.
Here is what some of our customers have to say about their experiences with
DocuMatix:
"In my 30 years as a credit union marketer, DocuMatix is the most responsive business
partner I have worked with. This may sound like a bold statement, but every time
we make a suggestion for an enhancement, before we know it, DocuMatix has added
the enhancement for all its customers with no additional charge. Their product is
simple to use, assures that we are mailing to valid email addresses and provides
valuable tracking of email messages."
Mary T. Olson
Vice President
Delta Community Credit Union
"DocuMatix is the most responsive partner I've known and will easily fit in with
any credit union looking to begin or upgrade their emarketing solution. DocuMatix
has excelled in providing an emarketing solution to our credit union and we are
grateful for their innovative efforts. They have far surpassed my expectations!
In the five years that I've been utilizing various emarketing solutions, their product
suite, high-tech features, and value-added enhancements are by far the most comprehensive.
Anyone from novice to expert in emarketing or web design can utilize their suite
since it is designed to walk you through step-by-step. Plus, if you ever have a
problem, question, or need advice, just call their outstanding customer support
(and you'll probably never have to leave a voice-mail since it seems they are there
all the time!).
In addition, product upgrades and add-ons are performed regularly(at no-charge!)
which are always beneficial to me in some way or another. It also seems like every
time I make a suggestion or recommendation, it's completed before you know it. And
it's always comforting to know that they keep up on the latest internet security
and emarketing issues which is passed on to us through their frequent email communications."
Mike Bunner
AVP, Electronic Marketing
Franklin Mint Federal Credit Union
"Aside from having easy-to-use, multi-faceted functionality when it comes to e-marketing
to our members, the customer service from DocuMatix exceeds expectations on a regular
basis. When I call for a special request or need, I almost NEVER get voice mail,
and I am treated as though I am the only customer they have! To me, this is the
definition of customer service, and gives me every confidence that I made the best
possible choice in partnering with DocuMatix for our member email initiative.
The product itself is everything we need and more. We frequently adopt new uses
for different aspects of the product, even after using it for over a year. The HTML
emails are professional and easy to create, which makes TruWest look brilliant to
our members. Plus, I can always trust that DocuMatix is keeping up on all the latest
SPAM and electronic marketing legislation because they send me Updates regularly.
You don't have to be an email guru to begin using this product and communicating
with your members."
Marnie Cooley
Media Relations Specialist
TruWest Credit Union
"I really like that DocuMatix actively solicits feedback and recommendations from
its clients, which enables them to offer a product suite that is constantly being
updated and enhanced. I have found no vendor that does more active listening, with
real results, than DocuMatix. I would, and do, recommend them highly."
Jim Kasch
Director of Marketing and Alternative Delivery
Vista Federal Credit Union
"DocuMatix Product Suite has enhanced the communication process between our members
and the credit union. This allows us to better focus our marketing efforts and improve
productivity."
Lisa Warlick
Truliant Federal Credit Union
"As part of a recent radio and television awareness campaign, we wanted to direct
people to our web site to enter a prize drawing by taking an Eligibility Quiz. DocuMatix
was an integral part of launching this project. Using their "Web Forms" tool, we
created a secure form for the end of the quiz to collect contact information, then
worked with DocuMatix staff to tailor the form to our specific needs. And when responses
came in, tracking them was a breeze. What could have been a difficult, time consuming
project was made easy by DocuMatix and their staff. We wish all our vendors were
as responsive as DocuMatix."
Deborah Messersmith
Virginia Credit Union
“I rely on DocuMatix to process 10,000 monthly emails for marketing campaigns, eStatements, surveys and press releases. Our staff maintains complete control over look and feel using a simple-to-use online tool. When I inquired about allowing media to download full size images, DocuMatix promptly launched a one-click resolution that exceeded my expectations.
The staff continues to surprise me with endless dedication and turnkey email solutions. Product enhancements launch regularly based on feedback from clients. In my mind, DocuMatix has rewritten what it means to be committed to customer service.”
Sarah A. Cecchin
Assistant Vice President, Marketing
Pacific Service Credit Union
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